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Guest Reviews for GOLDEN TULIP MAMAIA HOTEL
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| Anonymous, Bucharest, Guests travelling as a couple |
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Acceptabil
Lipsa facilitatilor unui hotel de 4*: piscina nu functiona, accesoriile de baie insuficiente, plaja neamenajata, personal slab pregatit etc.
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| Customer Service: 2 |
| Hotel Quality: 2 |
| Food Quality: 2 |
| Value for Money: 2 |
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| Anonymous, Parma, Guests travelling as a couple |
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Cold room and not funny "Joke"
The room was cold just after arrived even if I asked explicitly to keep it warm (it was late arrival time).
The worst was that after my complaining about the cold room, the next day, we found in the room an "hanged pig" made with towels: in general they make a nice animal like a dog or a swan stand on the bed (that's very nice). This pig was hanged in a lamp and gaves the idea of gibbeted pig! Consider also that I was not alone but with my girlfriend. I'm not shure if it was done on purpose or just for stupid joke but really tasteless.
For the rest the hotel was empty like. The room was small but nice and with clean sheets. Good view on the sea side. Good breakfast with waitress that allowed us to have breakfast even in the last minute. The room was cold just after arrived even if I asked explicitly to keep it warm (it was late arrival time).
The worst was that after my complaining about the cold room, the next day, we found in the room an "hanged pig" made with towels: in general they make a nice animal like a dog or a... read more
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| Customer Service: 1 |
| Hotel Quality: 2 |
| Food Quality: 3 |
| Value for Money: 1 |
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| Anonymous, Bucuresti, Guests travelling as a couple |
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Not a 4* hotel
Small room for 4 stars. The room we stayed needs renovation (wardrobe, bathroom). The bathroom consumables are not replenished at all and the lingerie/towels are not regularly changed.
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| Customer Service: 3 |
| Hotel Quality: 2 |
| Food Quality: 3 |
| Value for Money: 3 |
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| MARIUS AURELIAN PREDA, PLOIESTI, Guests travelling as a couple |
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vacanta
Servicii excelente la preturi ok
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| Customer Service: 4 |
| Hotel Quality: 4 |
| Food Quality: 5 |
| Value for Money: 2 |
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| Balogh Arpad, Timisoara, Guests travelling with children |
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Good but not very good
I opted for a sea view apartment on the 4 floor is made of two rooms, one bedroom and one with sofa and armchair.
Youngest child will need baby cot that was made available when we checked. We opted just for breakfast which was quite diverse, fresh, tasty and well organized. I can say that everything was fine.
Pool too small for hotel capacity.
The disgusting is that parking in front of the hotel is paid 30 lei / day and if you do not want to pay make available a free parking on the side of the hotel which is quite far and if you have luggage, you have something carried to the hotel.
Recommend you review that policy with paid parking because so many tourists staying at this hotel have claimed that they will not return because of this. This attitude is not normal. I opted for a sea view apartment on the 4 floor is made of two rooms, one bedroom and one with sofa and armchair.
Youngest child will need baby cot that was made available when we checked. We opted just for breakfast which was quite diverse, fresh, tasty and well organized. I can say that... read more
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| Customer Service: 4 |
| Hotel Quality: 3 |
| Food Quality: 4 |
| Value for Money: 3 |
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| Anonymous, Bucharest, Guests travelling with children |
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Stay 8 nights July 2012
Positive impression for following personnel services: booking, room cleaning, reception, pool, parking, children playing location inside hotel
Negative impression: services of some of the waiters
Proposed improvements:
- children playing location outside hotel
- water tap cleaning facility at the exit from the beach
- parking place allocated with priority for the hotel guests with longer stay
- possibility to take a minimal quantity of food from hotel restaurant breakfast for family members who cannot come to the hotel restaurant for breakfast Positive impression for following personnel services: booking, room cleaning, reception, pool, parking, children playing location inside hotel
Negative impression: services of some of the waiters
Proposed improvements:
- children playing location outside hotel
- water tap cleaning facility at... read more
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| Customer Service: 3 |
| Hotel Quality: 3 |
| Food Quality: 3 |
| Value for Money: 3 |
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| Calin Stoica, Tervuren, Guests travelling as a couple |
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Excelent
De fiecare data cand ajungem in ROMANIA si facem excursie la mare ne cazam la acest hotel care ne impresioneaza foarte placut prin calitatea serviciului, in special curatenia din camere. Calificativ foarte bine si pentru bar, restaurant si piscina.
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| Customer Service: 5 |
| Hotel Quality: 4 |
| Food Quality: 4 |
| Value for Money: 4 |
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| jesse gregg, mountain view, Guests travelling as a couple |
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Overall excellence
Mihai was especially helpful and courteous, a great member of your staff, you should hang onto him. We had to change rooms twice within the the first hour because the first two rooms did had non functioning components such as telephone and safe. The third room was great. I would have appreciated if everything was tested prior to arrival so we could have spent less time moving and more time relaxing. Mihai was especially helpful and courteous, a great member of your staff, you should hang onto him. We had to change rooms twice within the the first hour because the first two rooms did had non functioning components such as telephone and safe. The third room was great. I would have appreciated if... read more
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| Customer Service: 5 |
| Hotel Quality: 3 |
| Food Quality: 4 |
| Value for Money: 5 |
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| Nita Stefania, Bucharest, Guests travelling with children |
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Great holiday
It was for the first time when we stay in your hotel.
We had a wonderful holiday, the staff is very friendly, polite and every time with a nice smile.
Your hotel is very clean and modern.
Very good service in the restaurant, kindly waiters.
For sure we will come back!
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| Customer Service: 5 |
| Hotel Quality: 5 |
| Food Quality: 4 |
| Value for Money: 5 |
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GOLDEN TULIP MAMAIA HOTEL - 209 Mamaia Bld. - 900001 - Constanta - RomaniaTel: (40 341) 446730 - Fax: (+40) 341446731 - Email: bookings@goldentulipmamaia.com
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